Refund Policy

1. Introduction

Thank you for choosing ADVT World! We strive to provide high-quality services to all our customers. If you are not fully satisfied with your purchase, we're here to help. Please read our refund policy carefully before making any purchases.

2. Refund Eligibility

Refunds may be requested within 14 days of the service being activated. If you are experiencing technical difficulties or if the service fails to meet your expectations, please contact us, and we will investigate your case. However, certain conditions apply to our refund policy:

• If you have used credits in your account, they are non-refundable once utilized.
• If you've taken advantage of a 7-day trial period for any of our services, refunds will not be issued once the trial period ends, and any credits used during the trial period are non-refundable.

3. Credit-Based Services

Our major services are credit-based, which means that once credits are used for a service, they cannot be refunded. This includes sending bulk SMS, email campaigns, voice SMS, and other similar services where credits are consumed upon use. Credits are non-transferable, and there are no refunds for credits once they are used for a transaction.

However, you can purchase credits to be used as needed, and you have full control over when to use them. Be sure to carefully consider your purchase before using credits to avoid any misunderstanding regarding refunds.

4. 7-Day Trial Offer

We offer a 7-day trial for some of our services to give you a chance to experience our features before committing to a full purchase. The trial period is designed for you to test our services and decide whether they meet your business needs.

• The 7-day trial is available for a limited number of services and will be clearly indicated on our website.
• If you wish to continue using the service beyond the trial period, you must convert to a paid plan. If you do not convert after the trial, your access will be revoked.
• Credits used during the trial period are non-refundable and cannot be carried over to the paid plan.

5. Non-Refundable Items

• Credits that have been used for transactions.
• Setup, installation, or customization fees for services.
• Any charges related to third-party services or additional fees beyond ADVT World’s offerings.

6. Refund Process

If you are eligible for a refund, please contact us at [email protected]. We will guide you through the refund process and let you know if any additional information is required. Refunds will be processed within 10-14 business days after approval.

7. Charges and Fees

All refunds will be processed after deducting any applicable processing fees and taxes, which may vary depending on your payment method and region. Please review the charges and fees carefully before making any payments.

8. Cancellations

If you wish to cancel any of our services before the service is activated, you may request a full refund. Please contact customer support as soon as possible to avoid any charges.

9. Late Refunds

If you haven’t received your refund after the processing time, please check with your payment provider first. If the issue persists, please contact us, and we will investigate the delay.

10. Contact Us

If you have any questions regarding our refund policy or need assistance with your request, please contact us:

Email: [email protected]

Phone: +91-9990705705